1. How long will it take for my order to ship?
Orders are processed within 48-72 hours, excluding weekends and national holidays. You’ll receive an email with tracking information once your order has shipped.
2. Do you ship internationally?
Yes, we ship to many countries worldwide. We offer free shipping on orders over $100 to the U.S. and Canada, and free shipping on orders over €100 to select European countries. Shipping fees vary depending on your location.
3. Can I change or cancel my order after placing it?
Once your order is processed, it may not be possible to make changes or cancel it. Please contact us as soon as possible at [support@purr-pup.com] if you need assistance.
4. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can track your order using the link provided in that email.
5. What should I do if my order is damaged or defective?
If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, whether through a replacement or refund.
6. Can I return or exchange an item?
We accept returns and exchanges on unused items within 30 days of purchase. Please ensure the item is in its original packaging and in resalable condition. Customers are responsible for return shipping costs, unless the item is defective.
7. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and PayPal.
8. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased through our website and used for any items in our store.
9. Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we’re happy to offer personalized packaging on special requests. Just let us know when you place your order!
10. How do I contact customer service?
If you have any questions or need assistance, please contact us at [support@purr-pup.com]. We aim to respond within 1-2 business days.