Shipping Policy
At PurrPup, we strive to process and ship your orders as quickly as possible. Orders typically ship within 48-72 hours of purchase. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
We ship Monday through Friday via UPS, USPS, and other trusted carriers. Please note that all delivery dates are estimates and subject to the policies of our shipping partners. Orders are not shipped on weekends or national holidays. It may take 24-48 hours for the shipping carrier to update tracking information.
Shipping Costs
Enjoy free shipping on orders over $79 to the U.S. and Canada. For international orders, we offer free shipping on orders over €100 to select European countries, including Germany, France, Italy, Spain, and more. For all other orders, a flat-rate shipping fee will apply, depending on your location.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days for a return or exchange. Items must be unused, in their original packaging, and in resalable condition. Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.
For any issues, please reach out to us at [support@purrpupmarket.com] and we’ll be happy to assist you!